RETURNS & EXCHANGES POLICY
Eligibility for Returns
We accept returns within 14 days of delivery for:
- Full-price items in original condition
- Unworn merchandise with tags attached
- Defective or damaged items (must report within 48 hours)
Non-Returnable Items:
- Sale/clearance merchandise
- Final sale items (marked as such)
- Used or altered products
- Gift cards
Return Process:
- Initiate return through your account dashboard
- Package items securely in original packaging
- Include completed return form
- Ship using trackable method
Refund Details:
- Processing time: 5-7 business days after receipt
- Original shipping costs non-refundable
- Refund issued to original payment method
- Store credit option available
Exchanges:
For size exchanges:
- Return original item following standard process
- Place new order for desired size
(Subject to availability)
Damaged/Defective Items:
Contact us immediately with:
- Order number
- Photos of damage/defect
- Description of issue
We’ll provide prepaid return label if applicable
International Returns:
- Customer responsible for return shipping
- May be subject to customs fees
- Refund excludes original shipping costs
Important Notes:
- Returns must be postmarked within 14 days
- Allow 2 weeks for return processing
- Keep tracking information until refund completes
- Sale items may only qualify for store credit