FREQUENTLY ASKED QUESTIONS

ORDER PROCESSING
Q: How long does order processing take?
A: Typically 1-3 business days (excluding weekends/holidays). During peak seasons, allow 3-5 business days.

Q: Can I modify my order after placement?
A: We process orders quickly, so changes aren’t guaranteed. Contact us immediately if needed.

SHIPPING & DELIVERY
Q: What shipping options are available?
A: We offer standard (3-7 business days) and expedited (2-3 business days) shipping within the U.S. International shipping times vary.

Q: Do you ship internationally?
A: Yes, to most countries. Customers are responsible for any customs/duties.

RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items in original condition may be returned within 14 days of delivery. Sale items are final.

Q: How long do refunds take?
A: 5-7 business days after we receive your return.

PRODUCT INFORMATION
Q: How do I determine my size?
A: Refer to our detailed size chart on each product page. When in doubt, size up.

Q: Are your products true to size?
A: Most are true to size, but check individual product reviews for fit notes.

PAYMENT OPTIONS
Q: What payment methods do you accept?
A: All major credit cards, PayPal, and Apple Pay.

Q: Is my payment information secure?
A: Yes, we use encrypted payment processing and never store full credit card details.

ACCOUNT MANAGEMENT
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page.

Q: Can I track my order?
A: Yes, tracking information is emailed once your order ships.

CARE INSTRUCTIONS
Q: How should I care for my garment?
A: Most items require gentle machine wash cold and line drying. Check individual care labels.

GIFT CARDS
Q: Do gift cards expire?
A: No, they never expire and can be used toward any purchase.